# RaptorNet Overview

RaptorNet is a school management platform that exists in two places: at [raptornet.aischennai.org](https://raptornet.aischennai.org/) and as a mobile app that can be downloaded from the [App Store](https://apps.apple.com/in/app/raptornet/id1632020235) (iOS) or [Google Play Store](https://play.google.com/store/apps/details?id=com.raptornet.aisc\&hl=en\&gl=US\&pli=1) (Android). This support site will help you log in, navigate the interface of each version, and troubleshoot any issues that may arise. 

RaptorNet has different tools available depending on the user. Parents will have the following tools available on the mobile version:

**Wallet** 

<figure><img src="https://2368411995-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FaF57lTyCGnD9gPFKcGOw%2Fuploads%2FAFQ8JglEXPwO67nOHrsB%2Fwallet.jpg?alt=media&#x26;token=ae3ce9d5-e1e0-4ea5-8388-dd1b7025f2cb" alt=""><figcaption></figcaption></figure>

The wallet function uses an HDFC payment gateway to add and manage money— that can be used with school ID cards— to purchase food from all locations on campus, and merchandise from the iHub. The wallet feature enables you to:

* Add funds to your wallet via HDFC, transfer funds to and from other members of your household
* View balances and cafe purchase history for your household

**Cafe**

<figure><img src="https://2368411995-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FaF57lTyCGnD9gPFKcGOw%2Fuploads%2FXB46UA9kTApAVhtWz3eF%2Fcafe.jpg?alt=media&#x26;token=7a41098a-2294-4e38-b4d7-6bcf3227b109" alt=""><figcaption></figcaption></figure>

* Pre-order food for Elementary students

...and in the mobile app version, in addition to Wallet and Cafe, parents will have access to:

**Community Calendar**

<figure><img src="https://2368411995-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FaF57lTyCGnD9gPFKcGOw%2Fuploads%2FUAa2RwcqnRHUWn4Lvnr8%2Fcalendar.jpg?alt=media&#x26;token=cb31a5eb-31b7-4449-be30-206f9e4b592c" alt=""><figcaption></figcaption></figure>

* All the events from the publicly available school calendar at aischennai.org/calendar
* **Note:** Events published here will contain additional non-public information, such as a Zoom link

**Newsletters and Notifications**

<figure><img src="https://2368411995-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FaF57lTyCGnD9gPFKcGOw%2Fuploads%2FuM05Nzdm0rmKFGfB6Rr7%2Fnewsletter.jpg?alt=media&#x26;token=ed239760-d57d-449c-afd0-d1dc3e003756" alt=""><figcaption></figcaption></figure>

* Access to the weekly newsletters published by the sectional principals and the Head of School, as well as other all-school offices and the Board of Directors
* Push notifications for major announcements like school closures or important community events (opt-in required)

**Household Information**

<figure><img src="https://2368411995-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FaF57lTyCGnD9gPFKcGOw%2Fuploads%2F8X46lqFKA0EZV2eTdyyC%2Fhousehold.png?alt=media&#x26;token=f5b8d13d-bfe1-4ac2-babc-4cf224863015" alt=""><figcaption></figcaption></figure>

* View, edit, and save the contact information of members of your household &#x20;

**Tech Support**

<figure><img src="https://2368411995-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FaF57lTyCGnD9gPFKcGOw%2Fuploads%2F9HBdrEoUlywEO5OPLSbq%2Fsupport.jpg?alt=media&#x26;token=0c9c4939-f36b-4fad-8c17-1cc69e8948d7" alt=""><figcaption></figcaption></figure>

* Raise a support ticket directly from the app. You will hear from our IT team within 24 hours
* For further queries/assistance email <itsupport@aischennai.org>